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Help / FAQ

How do I sign in to this site?

To sign in to your customer account, click Log In on the menu bar and enter your e-mail address and password. If you do not have an account, please click Create Account on the Log In page.

How do I sign out of this site?

To sign out of your customer account, go to Account on the menu bar and click Log Out on the menu bar and you will return to the home page. If Log Out does not appear on the menu bar, then you are not currently signed in to the site.

What if I forgot my password?

If you have forgotten your password, click Log In on the menu bar. Click on the Forgot your password? link. On the Reset Your Password page, enter your e-mail address, and then click Submit. We will send your password to the e-mail address we have on file for your account.

How do I become a registered user for this site?

To become a registered member of this site, click Log In on the menu bar and click on Create Account and enter information to create an account. Then click Create. There is no cost to become a registered member. Please note: For security purposes, your password must be a minimum 5 characters long. Special characters are allowed. Passwords are case sensitive.

How do I add an item to my shopping cart?

To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.

How do I remove an item from my shopping cart?

To remove a single item from your shopping cart, change the QTY for that item to 0.

Who can I contact if I have questions?

Please click Contact Us on the bottom of the page to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.

What are the payment methods available?

You may purchase merchandise from this Web site by using any one of the payment options listed in the Payment Method page at checkout. Asha Dry Noodle reserves the right to change its payment procedures at any time without prior notice to you.

Is my credit card information secure through this site?

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

Can I update my account contact information?

To update your contact information you must first Log In. Click Log In on the menu bar to access your account information. Select View Addresses under Account Details to view, delete, or make edits to the account. Make your changes and then click Update Address.

Can I change my e-mail address and password?

To update your e-mail address and password you must first Log In. Click Log In on the menu bar to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save. Please note: For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.

Can I view my previous orders placed on this site?

To view your order history you must first click Log In on the menu bar to access your account information. A summary of your past order history will appear on the main account page. Select the order number for the order you wish to view.

Can I provide special instructions with my order?

You can include special instructions for orders in your shopping cart. Type your special instructions or comments in the Special Instructions for Seller text box. The store owner will receive these instructions along with the order. Click Check Out to continue with the checkout process.

What is the return policy?

In general, Asha Dry Noodle does not provide a return policy. Products are free of damage and breakage when your order is shipped from our warehouses. Although Asha Dry Noodle packages all products very carefully, damages may occur in transit or products may not reach their final destination. Please contact us immediately if you receive a damaged product, or if you have not received your order. Make sure to save all contents of packaging so that we may investigate your shipping order. Allow up to two business weeks to complete the investigation and for a decision to be rendered. Shipping charges on the original order will be refunded or a credit given only if the merchandise is damaged in transit or was shipped in error on a transaction by transaction basis.

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